Features

Everything customer care teams need to work clearly together.

Messee brings conversations, customer profiles, team responsibilities, and work history into one place.

Shared inbox

Search and filters cover every conversation you can access, while new messages appear as they arrive.

Filter by channel, status, assignee, unread state, SLA breach, or snooze state.

Browse long histories without losing your place, and jump straight to the first unread message.

Send text and files supported by the channel, see why a message failed, and keep your drafts private.

One customer can have identities on several channels.

Name, email, phone, channel identities, conversations, tags, and notes in one place.

Review what will move before combining contact details, conversations, and notes into one profile.

Find authorized customers and conversations by name, contact details, subject, or content.

Cut repetitive work while keeping your team in control.

Decide who handles each conversation and which channels each team can see.

Track first response, resolution time, business hours, and breach alerts.

Use the channel or keywords to assign a teammate, add a tag, or update the status automatically.

When one teammate is writing, everyone else can see it and wait their turn.

Collaborate internally, notify the right people, and never send note content to providers.

See who made important updates and when, without exposing message content in activity logs.