Data deletion instructions

Disconnect a channel

A business owner or manager opens Channels, selects the connected account, Page, or OA, and chooses Disconnect. Messee removes its permission to access that channel and deletes the encrypted connection details from the system.

Request data deletion

1. Send an email from the address associated with your Messee account to hotro@messee.vn.
2. Identify the workspace, channel, or account and the data scope you want deleted.
3. Complete ownership verification when Messee replies. Never send a password or access token by email.
4. Owners and Managers can review what will be included under Privacy & data. A Manager may prepare an anonymization or deletion request, but the Owner must approve it before anything is removed.

After verifying ownership, Messee confirms what will be removed and how long it should take. If the law requires us to keep certain data, we will explain that clearly. Backup copies expire on a fixed schedule, and an approved deletion request is applied again if a backup ever needs to be restored.

Data covered

A valid request may cover accounts, team memberships, channel connections, customer profiles, conversations, messages, AI reference documents, and related service records that you are authorized to manage. Saved AI drafts are removed on the schedule selected by your business, and deleting a business space also removes its AI settings and documents.